Shipping & Returns

Most items are normally shipped the same business day for orders placed before 2PM CST, paid with credit card without complication. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.

TexasColorCrete.com offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of shipments, R&L for for large orders. TexasColorCrete.com does drop shipping for reseller customers.

Generally the most inexpensive way to ship is by UPS Ground . UPS shipping charges are calculated in real time with UPS's web site, using actual weight of items, shipping distance from San Antonio, Texas, and the published UPS rates. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order), and insurance ($1-5 per order). Due to problems on our server and UPS's web site, the calculated shipping cost is occasionally, although rarely, wrong and TexasColorCrete.com reserves the right to correct such mistakes. Currently, this is affecting less than 1% of all the orders and the correction could be a decrease.

The more you buy, the less your shipping cost is as a percentage of your total amount and on a per unit basis . For example, shipping one gallon may cost $10, however shipping four gallons may cost only $20 ($5 per gallon).

Shipping cost goes up almost exponentially in the sequence of UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air. UPS does NOT guarantee air delivery to residential addresses. Check the estimated delivery time before choosing a shipping method. Saturday delivery is available from UPS but is very expensive.

All UPS shipments are insured for damage and missing packages by UPS. TexasColorCrete.com is not responsible for any physical damage to products by shipping company.

TexasColorCrete.com is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.

We have made it very easy for you to check the status of your order and track your shipment during transit with UPS. When you place your order, you are given an Order Number . Your purchase order and order number will be confirmed with an e-mail. A shipping confirmation e-mail will be sent to you near mid-night on the date your package is shipped.

Regular UPS delivery hours are Monday-Friday, 7-5. We do not guarantee the arrival date of the packages.

Texas residents : It usually takes only one business day (excluding Saturday) for UPS to deliver UPS Ground packages to most Texas locations from San Antonio, with the exception of the panhandle area where it may take two days. Therefore, UPS Ground is sufficient for most Texas locations and it is not necessary to ship items with UPS Next Day Air, Two Day Air or Three Day Select services. You may save a significant amount of money on the cost of shipping. UPS does not guarantee delivery date by any shipping method to residential addresses . Nevertheless, we found that the one-day delivery by UPS Ground shipping was reasonably reliable to most Texas locations.

For residents in neighboring states such as Louisiana, Oklahoma, Arkansas, and New Mexico : It usually takes UPS Ground only two business days (excluding Saturday) to deliver to those locations. Use your judgment if you want to take a chance and save shipping cost with UPS Ground or pay a little more with UPS 3-Day select that has a guaranteed 3-day delivery.

FEDERAL EXPRESS: FedEx is the best way to ship systems since FedEx is much gentler to the packages than UPS. You can now track your package with your TexasColorCrete.com order number. However, currently FedEx tracking confirmation is not sent automatically and FedEx is more expensive than UPS. We offer only FedEx 3 Day Express Saver option. FedEx 2nd Day and Next Day would be much more expensive. You may request them in the Comment section of the order form.

DROP SHIPPING: To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping." Most of our items are drop shipped. We send the customer an e-mail if any of the ordered items are drop shipped. Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary. TexasColorCrete.com does not adjust the shipping cost to customer's orders because of the change in shipping distance as a result of the drop shipping.

WALK-IN CUSTOMERS: Yes we do allow customers to pick up their order to save shipping cost. However, we strongly suggest customers place an order first to allow us time to prepare the order.